In less theoretical terms, people often choose, whether consciously or not, to ignore certain realities for various reasons. Many white Americans choose to ignore the existence of systematic racism because as far as they're concerned racial inequality was eradicated with the abolition of slavery and the subsequent civil rights movement. Even though they may see, literally with their eyes, the fact that race inequality and economic inequality correlate strongly. Some people choose to believe that racism only exists in very rare, blatant forms, and by refusing to listen and explore knowledge that they may not have, they rely on what they "know" to be true, that systematic racism is not existent and powerful.
I think it's important to note that the comparison of knowledge and ignorance is sort of a Western way of thinking, and for some people and cultures it is not always true that if one idea is true all others are false. Contradictions can be embraced and understood as natural in certain cultures.
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